Marriott rewards guests for a choice that harms housekeepers.
Marriott, the richest and largest hotel company on the planet, offers “Green Choice,” a program for guests to get vouchers for declining housekeeping services they’ve already paid for. It’s billed as an environmental program, but housekeepers suspect it’s really about saving Marriott a different kind of green: money.
Free Starbucks is not worth hurting housekeepers
At Marriott hotels that have Starbucks, those vouchers can be used to get a free cup of Starbucks coffee. It probably sounds harmless, but it only takes a dozen guests choosing free Starbucks to keep a mother at home and without pay for the day. It’s a bitter brew for the working women who are proud to clean Marriott hotels.
Marriott housekeepers say Green Choice makes their jobs harder and causes them pain because they have to strain and rush to clean dirtier rooms with no extra time. And when guests say yes to Green Choice, it leaves some housekeepers with fewer hours of work and unstable schedules—hurting their families. Read the report that details how the program leaves hotel rooms filled with days of filth, exposes housekeepers to injury and pain, and destroys their jobs.