Marriott rewards guests for a choice that harms housekeepers.
In this new report about programs that encourage guests to decline housekeeping services in exchange for reward points, housekeepers detail how these programs leave hotel rooms filled with days of filth, expose housekeepers to injury and pain, and destroy their jobs.
Many travelers believe that turning down services helps housekeeping staff by reducing their overall work. This is not the case. While Marriott and hotel owners profit big from this program, housekeepers experience increased injuries and fewer hours.
97% of housekeepers interviewed at one hotel reported that Green Choice rooms are dirtier than rooms that are cleaned daily, and housekeepers from across the U.S. and Canada report using larger quantities of hazardous chemicals.
